Refund & Cancellation Policy

Effective Date: July 17, 2026 | Last Updated: July 17, 2026

1. Introduction

This Refund & Cancellation Policy applies to all services offered through Violavizn Eservices, a digital service platform owned and operated by Violavizn Technologies (OPC) Private Limited. By placing an order or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2. Nature of Our Services

Violavizn Eservices provides digital assistance and facilitation services, including but not limited to:

• Government and e-Sevai service assistance
• Online application assistance
• Business registration assistance
• Document processing
• Document scanning
• Document printing
• Photocopy services
• Digital documentation
• Document delivery
• Other digital and business support services

Many of these services involve manual work, government processing, third-party service providers, or statutory fees. As a result, refund eligibility varies depending on the stage of service.

3. Order Cancellation

Customers may request cancellation of an order only before service processing has commenced.

An order is considered to have entered processing when any of the following has occurred:

• Verification of submitted documents has begun.
• Data entry or application preparation has started.
• Printing has started.
• Documents have been submitted to a government department or third-party authority.
• Documents have been handed over to a courier or delivery partner.
• Any manual work has been performed by our team.

Once processing has started, cancellation requests may not be accepted.

4. Customer-Initiated Cancellation

If a customer requests cancellation before processing begins:

• The request will be reviewed.
• Eligible service charges may be refunded.
• Government fees, statutory fees, payment gateway charges, or any third-party charges already incurred may be deducted where applicable.

5. Cancellation by Violavizn Eservices

We reserve the right to cancel an order if:

• Required documents are not provided.
• Submitted information is incomplete or incorrect.
• Fraudulent or forged documents are detected.
• The requested service is unavailable.
• The request violates applicable laws or regulations.
• Processing cannot continue due to technical or operational reasons.

Where applicable, eligible refunds will be processed in accordance with this policy.

6. Non-Refundable Charges

The following charges are generally non-refundable once incurred:

• Government application fees
• Statutory charges
• e-Sevai or CSC charges
• Courier charges
• Printing charges after printing has begun
• Payment gateway convenience fees (where applicable)
• Service charges after work has commenced
• Consultation fees
• Charges for completed services

7. Refund Eligibility

Refunds may be considered in the following situations:

• Duplicate Payment: If the same order is paid more than once due to a technical issue or customer error, the duplicate payment may be refunded after verification.
• Failed Transaction: If payment is successfully debited but no order is created, or the payment is not received by us due to a technical issue, the transaction will be investigated. If the payment is confirmed and no service has been provided, an eligible refund will be initiated.
• Service Unavailable: If Violavizn Eservices is unable to provide the requested service before processing begins, eligible amounts paid for the service may be refunded.
• Incorrect Billing: If a billing error occurs due to our mistake, we will review the transaction and process an appropriate correction or refund where justified.

8. Situations Where Refunds Will Not Be Granted

Refunds will generally not be provided in the following situations:

• Incorrect information submitted by the customer.
• Invalid, forged, expired, or incomplete documents.
• Rejection of applications by government departments.
• Delay caused by government authorities.
• Delay caused by third-party service providers.
• Customer changes their mind after processing has begun.
• Customer fails to respond to requests for additional documents.
• Incorrect delivery address provided by the customer.
• Services that have already been completed.
• Printing work already completed.
• Documents already dispatched for delivery.

9. Government Services

Violavizn Eservices acts only as a service facilitator. Approval, rejection, or delay of applications submitted to government departments or statutory authorities is entirely under the control of those authorities. No refund shall be provided solely because an application is rejected, additional documents are requested, government processing takes longer than expected, or eligibility requirements are not met.

10. Printing Services

Refunds for printing services will generally not be available after printing has started. Customers are responsible for reviewing uploaded files before confirming the order. Violavizn Eservices is not responsible for printing errors resulting from incorrect files uploaded by the customer, low-quality images or documents, or typographical errors in customer-provided files.

11. Document Delivery

If documents are damaged during delivery or delivered to the wrong address due to our error, customers should notify us within 24 hours of receipt, along with supporting photographs where applicable. Each case will be reviewed individually. We are not responsible for delays caused by courier partners or circumstances beyond our reasonable control.

12. Refund Process

Eligible refunds will generally be processed through the original payment method used for the transaction. Customers may be required to provide Order ID, Transaction ID, and other verification details.

13. Refund Timeline

Once a refund request is approved, it is generally initiated within 7 to 10 business days. The actual credit may take additional time depending on the customer's bank or payment gateway.

14. Right to Refuse Refund Requests

Violavizn Eservices reserves the right to refuse any refund request where fraudulent activity is suspected, the customer has violated our Terms & Conditions, or the request is inconsistent with this policy.

15. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page.

16. Contact Us

If you have any questions regarding this policy, please contact us.

Violavizn Technologies (OPC) Private Limited
Violavizn Eservices
Email: info@violavizn.com
Phone: +91 86680 08806
Website: https://eservices.violavizn.com

By placing an order or using Violavizn Eservices, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.